投诉主题:UPS 国际快递服务超级慢

2011. 9.23 我司发往印度到付件一票，运单号1Z68WV480467661234 3.9kg 因为UPS印度公司的系统问题，客户付款后其系统没有更新， 期间UPS中国一直向我司催款。 而印度客户急印度UPS已经发送相关函件证明其已经付款！ UPS 中国于2012.04月冻结我司账户68WV48 导致我司无法发送其他客户到付货物。 我司已经连续两周跟催，但是UPS财务说没有收到通知，无法解冻 今天2012.04.13再次打电话，其反馈说，系统坏了在维修。 此散漫的服务态度实在令人不满。 UPS是全球服务性质，不能因其自己本身的系统问题给消费者带来这么大的麻烦 邮件内容如下： ---------- Forwarded message ---------- From: Date: Mon, Apr 2, 2012 at 11:41 AM Subject: UPS letter!!!!!!Ugent!!!!!!EBENEZER MOULD COMPONENTS 1Z68WV480467661234 To: Cc: pmehra@ups.com, unavneet@ups.com Dear Anil, Find below the mail which we have sent our UPS counterpart asking that not to follow-up with shipper…… Thanks & Regards, Ramesh Maral Laision Officer UPS Jetair Express Pvt.Ltd. Tel.No. :- 022 2827 6308. ________________________________________ From: Gambhir Siddhant (RRS5WCF) Sent: Monday, April 02, 2012 11:34 AM Cc: Upadhyay Navneet (RSP3NZZ); Mehra Priti (QHH1PXM); Maral Ramesh (VJT2RGS) Subject: RE: UPS letter!!!!!!Ugent!!!!!!MOULD COMPONENTS 1Z68WV480467661234 Hi Partner, We had received freight payment here in India and also send credit amendment by w/e 31st Mar’2012 against trk # 1Z68WV480467661234, So request you that please do not follow with the CN shipper for freight payment. If you are not concern person please forward to Active department. Thanks & Reg. Siddhant P. Gambhir ________________________________________ From: Maral Ramesh (VJT2RGS) Sent: Monday, April 02, 2012 11:17 AM To: Gambhir Siddhant (RRS5WCF) Cc: Upadhyay Navneet (RSP3NZZ); Mehra Priti (QHH1PXM) Subject: UPS letter!!!!!!Ugent!!!!!!MOULD COMPONENTS 1Z68WV480467661234 Dear, Can you pls send the mail to counterpart that we have received the payment and sent the Amendment on 31st March 2012. So pls do not follow-up with shipper……XPRECISION METAL CHINA Thanks & Regards, Ramesh Maral Laision Officer UPS Jetair Express Pvt.Ltd. Tel.No. :- 022 2827 6308. ________________________________________ From: Gambhir Siddhant (RRS5WCF) Sent: Monday, April 02, 2012 10:52 AM To: Maral Ramesh (VJT2RGS) Cc: Upadhyay Navneet (RSP3NZZ) Subject: RE: UPS letter!!!!!!Ugent!!!!!!EBENEZER MOULD COMPONENTS Ramesh, We send it by last w/e 31st Mar’2012. Thanks & Reg. Sidd